Shipping policy
SHIPPING POLICY
Last Updated: September 17, 2026
At Mivhato, we work with third-party fulfillment and shipping providers to process and deliver your orders as efficiently as possible.
1. ORDER PROCESSING
After you place an order, your order must first go through a processing period before it is shipped.
Processing time: 1–3 business days.
During this time, your order is prepared, verified, and submitted for fulfillment.
Processing times may occasionally be longer due to high order volumes, supplier availability, holidays, or other circumstances beyond our reasonable control.
The estimated shipping time begins after your order has been processed and shipped.
2. SHIPPING TIMES
Our estimated delivery time is:
6–14 business days after shipment.
Delivery times may vary depending on your destination, shipping carrier, customs processing, and other circumstances beyond our control.
The estimated total time from placing an order to delivery is therefore generally:
7–17 business days, including processing.
These are estimated timeframes and are not guaranteed delivery dates.
3. SHIPPING DESTINATIONS
Mivhato currently ships to selected destinations, including:
- United States
- Canada
- Italy
- Ireland
- France
- Netherlands
- Spain
- New Zealand
- Australia
- United Kingdom
- Austria
- Germany
- Switzerland
- Sweden
- Belgium
- Poland
- Singapore
- Czech Republic
Shipping availability may vary depending on the specific product and destination.
4. ORDER TRACKING
Once your order has been shipped, you may receive tracking information by email when tracking is available.
Tracking information may take some time to become active after the package has been handed over to the carrier.
You can use the tracking information provided to monitor the progress of your shipment.
5. CUSTOMS, DUTIES, AND TAXES
Depending on your destination, your order may be subject to customs duties, import taxes, VAT, or other charges imposed by local authorities.
Any such charges that are legally applicable to the customer are the customer's responsibility unless otherwise stated at checkout.
Customs processing may also cause additional delays that are outside Mivhato's control.
6. DELIVERY DELAYS
Although we work with fulfillment and shipping providers to deliver orders within the estimated timeframe, delays can occasionally occur.
Possible causes include:
- Customs inspections or clearance delays.
- Carrier delays.
- Incorrect or incomplete shipping information.
- Severe weather.
- Public holidays.
- High shipping volumes.
- Supplier or fulfillment delays.
- Events beyond our reasonable control.
A delay beyond the estimated delivery timeframe does not automatically mean that an order is lost.
If your order has not arrived after the expected delivery period, please contact us so we can investigate the shipment.
7. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if the package needs to be reshipped, where permitted by applicable law.
Please contact us as soon as possible if you notice an error in your shipping information after placing your order.
We will try to assist, but we cannot guarantee that changes can be made once an order has entered processing or shipment.
8. LOST, DAMAGED, OR INCORRECT ORDERS
If your order arrives damaged, defective, incorrect, or appears to be lost, please contact us at:
Please provide your order number and any relevant photos, videos, packaging information, or tracking details that may help us investigate the issue.
For information about refunds, replacements, and returns, please see:
9. THIRD-PARTY FULFILLMENT
Mivhato uses third-party fulfillment and logistics providers, which may include Zendrop and its associated suppliers, warehouses, and shipping carriers.
These providers may process, package, and ship orders on our behalf.
Because fulfillment and delivery involve third parties, shipping times may vary depending on the supplier, fulfillment location, carrier, and destination.
10. CONTACT US
If you have questions about your order or shipping, please contact us at:
We will be happy to assist you with your shipment.